Returns & refund policy
Hair care products are personal care items, so please read this before ordering.
Last updated: 08 November 2026
Damaged, wrong or missing items
Check your parcel when it arrives. If something is damaged, leaked, wrong or missing, tell us within 24 hours of delivery. Send your order number and photos, plus an unboxing video if you have one. Once we confirm the problem, we'll send a replacement or give you a refund.
Returning sealed products
You can ask to return an unopened, sealed product within 30 days of delivery. It must be in its original packaging, and you'll need your order number or payment proof. Please message us first: we can't accept returns sent without approval. Once we approve the return, we'll share the return address and instructions.
Products we can't take back
For hygiene reasons, we can't accept returns of opened or used personal care products (lotions, shampoos and derma rollers), except when the item arrived damaged or wrong.
Refunds
We refund approved returns within 10 business days. Online payments go back to the original payment method. COD orders are refunded by UPI or bank transfer to an account you name. If 15 business days pass after approval without a refund, email us.
Contact
Email grandcare.in@gmail.com or WhatsApp +91 85908 84551.